Shipping and Deliveries

Shipping Methods and Charges

All orders are shipped via UPS Ground unless otherwise requested. Ravenscroft Crystal does not offer free shipping for any wholesale or business accounts; shipping charges are assessed after your order has been placed. If you would like to receive a shipping quote, please contact support@ravenscroftcrystal.com or 212-463-9834 (Monday through Friday, 8am-4pm) prior to placing your order.

If you are placing a large order and have a loading dock at your facility to accept pallet shipments, please contact our office for a freight shipping quote.

PLEASE NOTE: Shipping, payment, and tax information is not included in the order total at checkout. If this is your first order, a customer service representative will contact you within one (1) business day to discuss your shipping and payment options.

If you have ordered from Ravenscroft Crystal before, your last-used shipping and payment methods will be used as your default order preferences and your order will be processed immediately. If you would like to change your default shipping or payment preferences, please contact our office at support@ravenscroftcrystal.com or 212-463-9834 (Monday through Friday, 8am-4pm) prior to placing your order.

For your safety, Ravenscroft Crystal does not store or process payment information on our website.

Delivery Times

It is our goal to process all orders within one (1) business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday from 8:00am - 4:00pm EST). If your order is placed on a weekend or holiday, your order will be processed and shipped the following business day. All orders placed after 1:00pm on a regular business day will be processed and shipped the following business day. All orders are subject to availability. All orders are shipped via UPS Ground, unless otherwise specified by customer. Due to the size of our products, we cannot deliver any orders to P.O. boxes. Please always provide a physical address to insure delivery. Depending on the destination, please allow 3-7 business days for shipping. For estimated delivery time to your location, please view the map below. NOTE: All shipping times shown below are estimates. For guaranteed shipping, choose an expedited shipping method at checkout.

Expedited Shipping

UPS Expedited Shipping services are available at an additional fee. Please contact our office at support@ravenscroftcrystal.com or 212-463-9834 (Monday through Friday, 8am-4pm) to select the appropriate shipping service to ensure timely delivery of your order. Unless otherwise specified, UPS does not deliver orders on Saturday to businesses; if Saturday delivery is selected, additional fees will be incurred.

International Shipping

Shipping charges for international orders vary greatly. Please send us an e-mail at support@ravenscroftcrystal.com with the item(s) that you are interested in buying, your full address, and the destination country. We will respond within two (2) business days with estimated shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We cannot guarantee international shipments. Any delays in time, damages, or lost packages will have to be handled directly with the shipping carrier by the customer. You may be charged customs or import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Ravenscroft Crystal. In some cases, additional shipping charges may apply after your order is shipped.

Cancellations

Once an order has been placed, it cannot be cancelled, rerouted, or redirected. If you would like to return the item, please see our Returns and Exchanges policy. Refusal of delivery of non-damaged goods will result in a minimum $10 return delivery fee.

Undeliverable Shipments

Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the delivery driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, an additional shipping charge will be deducted from any refund and/or an additional shipping charge will be required for reshipment.