Policies, Terms, and Conditions

Does not apply to Ravenscroft products as they are 100% lead-free.

Ravenscroft Crystal has a vested interest in ensuring that the value and integrity of its brand are maintained through proper product positioning and promotion. The unilateral terms and conditions governing the use of the Ravenscroft logo, brand name, or trademark (“Ravenscroft Crystal Ads”) are as follows:

The use of Ravenscroft Crystal Ads shall present Ravenscroft products as being of high value and quality. Such use may not diminish or degrade Ravenscroft’s reputation, brand name, logo, or trademark. The use of Ravenscroft Crystal Ads may not confuse or mislead consumers as to the quality and/or value of Ravenscroft products, i.e. presenting them as “discount” products. Similarly, no Ravenscroft Crystal Ad shall convey prices for Ravenscroft products below the Minimum Advertised Pricing set forth in this document, nor shall any Ravenscroft Crystal Ad emphasize percentage discounts, compare discount prices to non-discount prices, or communicate discounted savings off suggested retail prices. Ravenscroft Crystal Ads may only be used with permission.

As of September 2015, no wholesaler, distributor, or dealer is permitted to sell Ravenscroft goods on any discount website or online marketplace, including Amazon.com and subsidiaries. Accounts will be required to provide Ravenscroft Crystal with all names under which the business operates, as well as any affiliates or affiliated business designations. No third-party goods, i.e. items not manufactured by Ravenscroft Crystal, are permitted to be sold in a listing with Ravenscroft items without prior approval by Ravenscroft management. Any misuse (whether in advertising, promotional materials, or otherwise of the Ravenscroft logo, brand name, or trademark) will be considered an infringement of trademark and/or copyright laws and subject to prosecution. Ravenscroft will review reseller advertising periodically, and reserves the right to terminate and/or take appropriate legal action against any wholesaler, distributor, or dealer that violates the terms of this policy. Ravenscroft reserves the right to unilaterally terminate any wholesaler, distributor, or dealer not in compliance with these terms and conditions.

Prices are suggested retail in U.S. dollars, and are subject to change without notice. Discount is MSRP less 50%.

All prices are FOB Warehouse, Pennsylvania. Freight charges will be invoiced according to cost. Orders ship via UPS Ground/Common Carrier unless otherwise requested in writing.

Drop shipping is available at a discount of suggested retail less 50%. Drop ship orders are accepted via the Ravenscroft Business Accounts website. Only credit card payments will be accepted for drop shipments. An additional $5.00 handling charge is applied to all drop ship orders.

All opening orders must be paid by credit card. Accounts may apply for Net 30 terms after the first order. Net 30 terms requires approval of credit application and will only be permitted with a valid credit card on file. Credit cards will be charged in the case where balances are more than 14 days overdue. One reminder will be issued. Net 30 term accounts in which a valid credit card has not been provided or the card on file has expired are subject to interest penalties of 1.5% per month on payments received more than 30 days past their due date.

All claims must be made in writing within 3 days of receipt. Claims of a later date will not be honored. Original packaging must be kept for 7 days. Replacements will not be given for breakage, only credit notes.

Any out-of-stock merchandise will not be automatically backordered unless client specifies otherwise.

Returns are accepted only with prior approval. Returns must be kept in original packaging and must be returned in resellable condition in order for credit to be given. All returns are subject to a 15% restocking fee. Freight is the responsibility of the client.

Ravenscroft Crystal does not issue call tags. A return shipping label will be sent via e-mail when:
a) Broken merchandise is received and breakage is over 4 pieces,
b) Merchandise is shipped in error, or
c) Merchandise is overshipped.

Customers are responsible for freight in the following cases:
a) Merchandise is claimed to be defective and sent back to the warehouse. Merchandise will be examined, and if it is found to be defective, a credit note will be issued and standard ground freight charges reimbursed. If the item is not found to be defective, the customer will be responsible for all freight charges.
b) Merchandise is ordered incorrectly, in which case a 15% restocking fee will be applied.
c) Buyer’s remorse.

Chargebacks must be announced in advance and authorized by Ravenscroft Crystal management. Chargebacks must be communicated within 14 days of receipt of merchandise. Chargebacks surpassing the 14-day deadline will not be honored.

Ravenscroft Crystal does not provide samples free of charge. All sample requests will be charged and upon return, card will be credited for item(s) only. Shipping charges will not be reimbursed. Samples may be requested by contacting our office.